Today, help desk systems are an integral part of any business and enterprise. Apart from being just technical solutions aimed at corporate process simplification, such systems help to automate the process of working with client requests for technical support.
What Is Important in Help Desk Software for Windows?
The help desk program should offer you and your customers a quality service; otherwise, the company’s reputation may suffer. As a result, this will entail a series of negative factors. When wisely selected, help desk programs can increase the prestige of the company. Only in this case, the technical support system will become a strong link in your company, greatly facilitating the process of work and management.
In this post, we have collected the top 3 best helpdesk solutions compatible with Windows OS and featuring a great and easy-to-use functionality.
#1 Freshservice – Gamified IT Service Desk
The Freshdesk system is characterized by the presence of gamification elements. This IT Service Desk supports the IT infrastructure and uses gamification to increase the efficiency of employees. Freshservice contains a functional system for processing requests/ tickets, process automation capabilities, a knowledge/ user base, indicating the SLA service level. It is also a good solution to use in combination with an IT base of assets and configurations as well as tools for managing problems and changes. The service focuses on small and medium-sized companies.
#2 OTRS ITSM 2.0 – The World’s First
Open-Source ITIL System
Many international companies use OTRS as a helpdesk system for two reasons: it is free and great for integration with the website and email. Being recently upgraded, OTRS can now serve the system administrators and IT departments even in large companies. The new version of OTRS ITSM 2.0 has been officially certified by PinkVERIFY expert company for its compliance with ITIL v3. Recall. In other words, ITIL is a library of recommendations and best practices for managing IT infrastructure.
#3 Zendesk – Innovative Approach to Regular Tasks
Zendesk is a great help desk service with a number of applications for customer and visitor support. The solution assists employees, managers, and administrators in serving their customers on the go. Zendesk provides the following features:
- Work with all modes of output requests;
- View a list of events in the form of tickets and notifications;
- The list of actions with tickets in real time;
- Convenient search for tickets and available knowledge base;
- Application update notifications;
- Creating images and assigning them to tickets.
In addition, mobile applications help to quickly view summary data from tickets. The service is also convenient for an unlimited number of applications, cloud storage, integration with social networks, blogs, chat rooms, call reception, blacklist, and many others.